Shipping policy

Shipping Policy-

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Rates & Delivery Estimates
Delivery times vary depending on your location:

Canada:
Estimated delivery time is 2–7 business days after dispatch.

International:
Estimated delivery time is 7–20 business days after dispatch.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

Order Tracking
Once your order has shipped, you will receive a tracking number via email.

Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

International Orders & Customs
Elviora ships internationally on a Delivered Duty Unpaid (DDU) basis. This means that any customs duties, import taxes, or fees charged by your country's customs authority are the responsibility of the recipient and are not included in the order total or shipping cost.

We are not responsible for delays caused by customs processing. If you have questions about potential duties or taxes, we recommend contacting your local customs office before placing your order.